Help & safety
Can I use it offline?
The installed app includes all stories and illustrations. Outside resources and some voices need internet. With browser storage available, the website can reopen after an online visit and cache pictures you view. We do not automatically download every picture. Use “Learn offline on this device” in the grown-up space to save pictures for the selected age, country and language and check completion. Changed settings or cleared browser storage may require another download.
Where is my learning?
Check that you are using the same device, browser and age group. Private browsing, clearing storage or deleting data may remove learning. Stories completed at another age appear when you switch back to that age.
Why is there no sound?
Check device volume, silent mode and availability of a voice in the selected language. All content can still be read as text.